TERMS OF USE

www.letsplanhere.com (hereinafter, the "Website") is owned and operated by LPH ONE INSURANCE BROKERS LLC, a company registered at Dubai (hereinafter referred to as "Company"), having its registered office at 1509, Platinum Tower, Jumeirah Lake Towers, Dubai, UAE .

1. ABOUT US :

The website www.letsplanhere.com is a state of the art internet based comparison and distribution of Insurance products to the customers in the UAE. The website has been built to provide Price/Benefit comparisons, choice of channel and unbiased advice to its users/visitors on matters related to Life, Health and General Insurance. In order to be able to do so, we have associated with all major Insurance companies in the UAE and make every effort to ensure that information regarding their products is accurate and updated. However we advise the users to also cross verify and examine all such information directly with the respective providers. The mere availability of information on www.letsplanhere.com doesn’t hold any of its Directors or stakeholders, employees or offices liable for any of the user’s investment decisions, and he/she is solely responsible for all the decisions made on the basis of such information. By using our website you agree to be bound by terms and conditions on this page.

2. GENERAL :

For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires "You", "Your", "Customer", "Client" or "User" shall mean and refer to the person visiting, accessing, browsing through and/or using the Website at any point in time. The term "Insurance Company/ies" "Advertisers" shall mean and refer to insurance companies whose insurance policies have been listed on the Website. The term "We", "Us", "Our" shall mean and refer to the website and/or the Company, depending on the context. We hold the sole right to modify the Terms of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms of Service and stay updated on its requirements. If You continue to use the Website or avail any of its services without registration following such change, this is deemed as consent by You to the so amended policies.

3. SERVICES OVERVIEW

www.letsplanhere.com provides insurance comparison to the users wherein they may choose the insurance policy best suited to their needs. We also provide the facility of policy storage in the customer account for ease of access and efficiency. Further we provide the users with renewal follow ups to ensure continuity in the coverage of the insurance policy. All claims, policy endorsements, post sales services related to a particular insurance policy shall be redirected to the relevant insurance company.

There shall be 3 types of user accounts on the Website:

  • Users
  • Advisors
  • Admin


The users can view the insurance product searched for and pay for the related premium. They can view their selected policy details in their account once successful payment has been done and the policy has been issued. The Advisors can only view their respective customer details and update in their lead management system.

Admin shall be able to access entire customers, their policy data on the lead management system, which shall be solely based on permission given by us.

The user’s particulars may be shared with the Insurance companies. However, the user shall have no access to the database of the Website. Further we are not responsible for any policy rejection and/or increase in premium by the Insurance Company on account of medical conditions or any hidden or falsification of information provided by the user to us and the Insurance company. We are not responsible for any claims rejection done by the Insurance Company or by their appointed entities as claims are managed by the insurance companies as per their policy terms & conditions, which shall be sent to the user by the insurance company.

4. REGISTRATION

To use the services provided on the website, it is not compulsory to create an account or register yourself on the website. You may create an account, and for that you need to choose a username and password. You must keep your account and registration details current and correct for communications related to your purchases from the Website.

At the time of registration, the Company shall collect data pertaining to demographics i.e. name, age, location, family members’ information in case of joint health or nomination, coverage amount required and income range of a user. Information collected about you is subject to the Privacy Policy of the Company, which may be read as part and parcel of these Terms of Use.

You are solely responsible for protecting the confidentiality of your username and password and any activity under the account will be deemed to have been done by you. In the event you provide us with false/inaccurate details or the Company has a reasonable ground to believe that false and inaccurate information has been furnished, we hold the right to permanently suspend your account.

5. SECURITY

Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User’s credit and debit card information is not received, stored by or retained by the Company / Website in any manner. This encrypted information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

6. LICENSE AND ACCESS

The Company grants you a limited sub-license to access and make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. Such limited sub- license does not include/permit any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. Any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of the Company and/or its affiliates without the express written consent of the Company. You may not use any meta tags or any other "hidden text" utilizing the Company’s name or trademarks without the express written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any server, computer, network, or to any of the services offered on or through the Site, by hacking, ‘password mining’ or any other illegitimate means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information which belongs to another person and to which you do not have any right and is misleading or known to be false in any way.

7. COMMUNICATIONS

By using this Website, it is deemed that you have consented to receiving calls, autodialed and/or pre-recorded message calls, e-mails, from Us at any time with the use of the telephone number and e-mail address that has been provided by you for the use of this website which are subject to the Privacy Policy. The user agrees to receive promotional communication and newsletters from the Company and its partners.

This includes contacting you through information received through other parties. The use of this website is also your consent to receive SMS from Us. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls. The user can opt out from such communication and/or newsletters either by unsubscribing on the Website itself, or by contacting the customer services team and placing a request for unsubscribing by sending an email to help@letsplanhere.com

You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document and all other policies followed by Us. Such contact will be made only in pursuance of such objectives, and no other calls will be made.

The sharing of the information provided by you will be governed by the Privacy Policy and We will not give out such contact information of yours to third parties not connected with the Website.

8. PAYMENT

Once the user decides to buy a particular insurance policy, he/she is directed to the payment gateway or respective insurance company’s website, wherein the user may make the payment. The User shall make payments for the insurance policy using the particular payment gateway.

However, we may help customers follow up in case of payment failure on the third party website. But we are not responsible for any transaction failure or frauds perpetuating from the user details being shared with the particular payment gateway.

The customer’s payment instrument details (credit card or bank account) will not be saved in our database.

9. REFUND AND CANCELLATION POLICY

In case of a refund sought due to an erroneous transaction and/or cancellation, the premium paid for an insurance product shall be refunded via cheque or direct credit as per the policy of the insurance provider that you have chosen to buy the product from.

In case of cancellation of a policy, the premium paid for an insurance product shall be refunded via cheque or direct credit as per the policy of the insurance provider that you have chosen to buy the product from.

10.DELIVERY AND SHIPPING POLICY

For any insurance product purchased via our Website a soft copy of the policy shall be emailed to the email id provided by you at the time of buying the product. The soft copy shall be emailed to you by the particular insurance company, www.letsplanhere.com or by both. The insurance company shall also courier a hard copy of the policy documents, within 30 days of buying the insurance policy.

11. USER OBLIGATION

As a user of this website.

  • You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website. With our prior permission limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
  • You agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface that is provided by the website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website. You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content.
  • In places where this website allows you to post or upload data/information, You undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:
    • Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
    • Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
    • Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
    • Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
    • Post any file that infringes the copyright, patent or trademark of other legal entities;
    • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
    • Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner;
    • Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.
    • Disrupt or interfere with the security of, or otherwise cause harm to, the Website, system resources, accounts, passwords, servers or networks connected to or accessible through the Website or any affiliated or linked sites;
    • Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section;
    • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
    • Violate the Terms of Service including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere;
    • Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;

12.COPYRIGHT AND TRADEMARK

www.letsplanhere.com has partnered with the insurance companies whose logos are shown on the home page and inner pages of the Website. This information displayed on the website is of the insurers with whom our company has an agreement. The Company, its Partners and Advisors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Site. You may not modify, distribute or re-post anything on the Site for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Site. All rights, including copyright, are owned by or licensed to the Company. Any use of the Site or its contents, including copying or storing it in whole or part is prohibited.

13. DISCLAIMER OF WARRANTIES AND LIABILITIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE WEBSITE, SERVICES AND OTHER MATERIALS ARE PROVIDED BY THIS WEBSITE IS ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT

  • YOUR REQUIREMENTS WILL BE MET OR THAT SERVICES PROVIDED WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE;
  • MATERIALS, INFORMATION AND RESULTS OBTAINED WILL BE EFFECTIVE, ACCURATE OR RELIABLE;
  • ANY ERRORS OR DEFECTS IN THE WEBSITE, SERVICES OR OTHER MATERIALS WILL BE CORRECTED.

14. INDEMNIFICATION AND LIMITATION OF LIABILITIES

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THIS WEBSITE/COMPANY INCLUDING BUT NOT LIMITED TO ITS AFFILIATE VENDORS, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL LOSSES, LIABILITIES, CLAIMS, DAMAGES, DEMANDS, COSTS AND EXPENSES (INCLUDING LEGAL FEES AND DISBURSEMENTS IN CONNECTION THEREWITH AND INTEREST CHARGEABLE THEREON) ASSERTED AGAINST OR INCURRED BY US THAT ARISE OUT OF, RESULT FROM, OR MAY BE PAYABLE BY VIRTUE OF, ANY BREACH OR NON-PERFORMANCE OF ANY REPRESENTATION, WARRANTY, COVENANT OR AGREEMENT MADE OR OBLIGATION TO BE PERFORMED BY YOU PURSUANT TO THESE TERMS OF SERVICE. FURTHER, YOU AGREE TO HOLD US HARMLESS AGAINST ANY CLAIMS MADE BY ANY THIRD PARTY DUE TO, OR ARISING OUT OF, OR IN CONNECTION WITH, YOUR USE OF THE WEBSITE, ANY CLAIM THAT YOUR MATERIAL CAUSED DAMAGE TO A THIRD PARTY, YOUR VIOLATION OF THE TERMS OF SERVICE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER, INCLUDING ANY INTELLECTUAL PROPERTY RIGHTS.

IN NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS OR SUPPLIERS BE LIABLE TO YOU, THE VENDOR OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE WEBSITE, SERVICES OR MATERIALS. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

15. TERMINATION

This User Agreement is effective unless and until terminated by either you or the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Website. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to the Company. The Company’s right to any Comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Site or affect any liability that may have arisen under the User Agreement prior to the date of termination.

16. DISPUTES AND JURISDICTION

All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two-step Alternate Dispute Resolution mechanism.

Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for the sole mediator and in the case both parties accept the proposed name, the said person shall be appointed as sole mediator. In case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties.

Stage 2: Arbitration. In case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at UAE. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties.

If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at UAE.

17. PRIVACY

We encourage you to read the Privacy Policy and to use the information it contains to make informed decisions regarding Your personal information. Please also note that certain information, statements, data and content (such as but not limited to photographs) which You provide on the Website are likely to reveal Your gender, ethnic origin, nationality, age, and/or other personal information about You. You acknowledge and agree that your submission of such information is voluntary on Your part. Further, You acknowledge, consent and agree that we may access, preserve, and disclose information You provide to Us at any stage during Your use of the Website. Disclosures of information to Third Parties are further addressed in Our Privacy Policy.

18. CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE (COPPA)

As a website we comply with the requirements of Children’s Online Privacy Protection Act and we don’t collect any information from anyone under 13 years of age. Our services are all directed to people who are above 13 years age.

19. MISCELLANEOUS PROVISIONS

  • Entire Agreement: The terms and conditions set forth in this Section 3 and any additional or different terms expressly agreed by Client and Service vendor shall constitute the entire agreement and understanding of Client and Service vendor with respect to each Service Contract and shall cancel and supersede any other prior or contemporaneous discussions, agreements, representations, warranties, and/or other communications between them. Notwithstanding the foregoing, the Client and Service vendor shall always remain subject to the terms of Our user Agreement.
  • Waiver: The failure of either party at any time to require performance of any provision of this Agreement in no manner shall affect such party's right at a later time to enforce the same. No waiver by either party of any breach of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or construed as, a further or continuing waiver of any other such breach, or a waiver of any other breach of this Agreement.
  • Severability: If any provision of this Agreement shall to any extent be held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall in no way be affected or impaired thereby and each such provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law. In such a case, this Agreement shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the rights and commercial expectations of the parties hereto, as expressed herein.


You agree to submit to the exclusive jurisdiction of the Courts of Dubai If you have any questions about this Agreement, the practices of, or your experience with the Service, you can e-mail us at help@letsplanhere.com

Updated On - 30/10/2017
Place - Dubai, UAE